Complex integration to synchronize orders between a website and a cash register.
Objective
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Related issues
Differences in data structure between the two systems often require complex mapping to harmonize customer, product, and order information.
Real-time synchronization is difficult to maintain, creating risks of discrepancies between the order status on the website and in the ERP.
E-commerce-specific information (promo codes, multiple transactions, variable shipping fees) does not always have a direct equivalent in the rigid structures of traditional ERPs.
Post-order changes such as partial cancellations or returns further complicate integration.
Large volumes of data can overload the ERP, especially during sales events generating activity spikes.
Data validation constraints in the ERP can block the import of orders containing incomplete but valid information on the e-commerce side.
Finally, error handling in integration requires robust mechanisms to avoid order loss or duplication, while ensuring data consistency between the two systems.
Case studies
A food wholesaler at the Rungis MIN processes about 700 orders per day.
This wholesaler has the particularity of operating an e-commerce site. Its customers, mostly restaurateurs, are mainly located in the ÃŽle-de-France region.
Customers therefore have the option to order online or to visit the Rungis MIN directly. Sometimes, both methods are used simultaneously.
All orders are centralized in its ERP. Traditional orders are entered using the POS software and then uploaded into the ERP.
The Hub4commerce platform retrieves e-commerce site orders every night at midnight. These orders are then uploaded into the ERP, processed overnight, and delivered the next morning.
Each day at 6:00 PM, a single invoice is generated for each customer by the ERP. An invoice may include products purchased from the MIN, from the e-commerce site, or a mix of both.
The ERP then exports all invoices for the day to the Hub4commerce platform as a CSV file. From this file, invoices are generated in PDF format and uploaded back to the e-commerce site via the Hub4commerce platform.
This way, each customer can view their invoice history from their account on the e-commerce site.
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